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Our Terms & Conditions Keep Your Account Safe

When you open an account with kw 303, you're stepping into a lobby where account security, payment clarity and dispute resolution work together.

Account creation & verificationPayment methods & clearing timesWithdrawal and dispute rules
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kw 303 Our Terms & Conditions Keep Your Account Safe
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Where to Reach Us About Terms Questions

If you have a question about how these terms apply to your account, or you need to report a transaction issue, our support channels are here…

Live Chat Support Open the chat widget in your lobby dashboard to speak with a support agent.
Email Support Send account-related questions or dispute details to our support inbox.
Phone Support Call our support line for urgent account or payment issues.
SECURITY & TRANSPARENCY

How We Protect Your Account Data

Your account information—name, payment details, transaction history—is encrypted and stored securely on our servers.

Data Encryption

All account and payment data is encrypted in transit and at rest.

Payment Partner Compliance

DANA, OVO, GoPay and QRIS deposits are processed by certified payment providers who meet local banking security requirements and fraud…

Account Verification

We verify your identity during registration and before first withdrawals.

Fraud Monitoring

Our systems flag unusual deposit patterns, rapid withdrawals or logins from new devices.

Cookie & Session Control

Cookies track your login state and gameplay to keep your account secure.

Data Request & Deletion

Contact support to request a copy of your account data or to delete records from an inactive account.

Terms & Conditions FAQ

Real questions from players about account rules, deposits, withdrawals and dispute handling.

Account eligibility depends on local law in your region. You must provide a valid ID or passport during registration. We verify your name and date of birth to ensure compliance. If you're in Medan or Semarang, the same rules apply. Misrepresenting your identity during signup may result in account suspension.

Deposits are non-refundable once credited to your account balance. However, where local law permits a refund—such as a cooling-off period—you may request one within the allowed window. Contact support with your request and the original deposit date; we'll review it against local regulation and the payment method used (DANA, OVO, GoPay or QRIS).

Withdrawal timing depends on the method. DANA, OVO and GoPay transfers usually arrive within 1–3 hours after verification. QRIS bank transfers may take 1–2 business days depending on your bank. We verify every withdrawal request before processing to confirm it's from your registered account. Contact support if a payout hasn't arrived within the expected timeframe.

Disputes are resolved through our support team. Contact live chat or email with the transaction date, amount and reason for disagreement. We investigate within 5 business days and provide a full explanation of the charge or game outcome. If you remain unsatisfied, disputes proceed to arbitration as outlined in our terms; we'll guide you through that process.

Yes. You can request permanent account closure through your dashboard or by contacting support. Closure is effective immediately; your balance will be withdrawn via your registered payment method (DANA, OVO, GoPay or QRIS) within 5 business days. Once closed, the account cannot be reopened. Outstanding disputes must be resolved before closure is finalised.

We retain active account data for the duration of your membership. Inactive accounts—no login for 12 months—may have data archived or deleted depending on local data protection law. If you want your data deleted sooner, request it in writing via support. We keep transaction records for the period required by payment partners and local regulation.

Contact our support team via live chat, email or phone. They have access to the full terms document and can explain how any clause applies to your specific situation. We respond to clarification requests within 24 hours and provide a detailed answer referencing the relevant policy section.

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